PRIVACY POLICY

This Privacy Policy describes how Maneosophy Limited (“we”, “us” or “our”) collects, uses and discloses your personal information when you visit maneosophy.com (the “Site”), make a purchase from us, contact us or otherwise use our services.

Maneosophy Limited is the data controller responsible for the personal information described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us and our Site.

Information you provide to us

When you make a purchase, create an account, contact us, subscribe to marketing communications or otherwise interact with us, we may collect information including:

Your name
Billing and delivery address
Email address
Telephone number
Order and purchase information
Account information
Communications you send to us
Marketing preferences

Payment information

When you make a purchase, your payment information is processed by our payment service providers.

We do not normally receive or store your full payment card details. Our payment providers process this information securely and provide us with the information necessary to confirm and manage your payment and order.

Information collected automatically

When you visit or use our Site, we may automatically collect certain information about your interaction with it, including:

IP address
Browser and device information
Pages viewed
Referring website or source
Time spent on the Site
Products viewed
Products added to your basket
Purchase and conversion information
Cookie and similar technology identifiers

We may collect this information using cookies, pixels, analytics tools and similar technologies.

2. How We Use Your Personal Information

We may use your personal information to:

Process, manage and fulfil your orders
Process payments
Deliver products to you
Send order confirmations and delivery updates
Provide customer service and respond to enquiries
Manage refunds, returns and disputes
Maintain our business, accounting and financial records
Prevent fraud and protect the security of our Site
Improve our products, services and customer experience
Understand how customers use our Site
Measure the effectiveness of our advertising and marketing
Personalise marketing and advertising where permitted
Send marketing communications where we have an appropriate legal basis
Comply with our legal and regulatory obligations

3. Legal Bases for Processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may rely on the following legal bases:

Contract – where processing your information is necessary to fulfil an order, provide our services or take steps requested by you before entering into a contract.

Legitimate interests – where processing is necessary for our legitimate business interests, provided those interests do not override your rights and interests. This may include improving our Site and services, preventing fraud, providing customer service and understanding business performance.

Consent – where you have given us permission to process your information for a particular purpose, including certain marketing, analytics and advertising activities.

Legal obligation – where processing is necessary for us to comply with applicable laws and regulations, including tax, accounting and regulatory requirements.

4. Marketing Communications

We may use your contact information to send you information about Maneosophy products, promotions, offers and other marketing communications.

Where consent is required, we will only send these communications after obtaining the appropriate consent.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link contained within our emails or by contacting us at Info@maneosophy.com.

If you unsubscribe from marketing communications, we may still contact you where necessary in connection with an order, customer service request or other non-marketing matter.

5. Cookies and Similar Technologies

Our Site uses cookies and similar technologies to operate correctly, remember your preferences, understand how visitors use the Site, measure performance and support our advertising and marketing activities.

These technologies may include:

Strictly necessary cookies
Functionality cookies
Analytics cookies
Advertising and marketing cookies

Where required by law, non-essential cookies will only be placed or accessed after you have provided your consent.

You can manage or withdraw your cookie preferences through the cookie controls available on our Site.

For further information about the cookies we use, please see our Cookie Policy.

6. Analytics and Advertising

We may use third-party analytics and advertising services to understand how visitors interact with our Site and to measure, personalise and improve our advertising.

Depending on the services enabled on our Site and your cookie preferences, these providers may receive information about your device, browser, activity on our Site and interactions with our advertising.

Where required by law, analytics and advertising technologies will only be used after you have provided the appropriate consent.

7. How We Share Personal Information

We do not sell your personal information.

We may share your personal information with trusted third parties where necessary to operate our business and provide our services, including:

Website and ecommerce service providers
Payment processors
Delivery and fulfilment providers
Email and communications providers
Analytics providers
Advertising and marketing platforms
Website hosting and IT providers
Professional advisers, such as accountants or legal advisers
Government authorities, regulators or law-enforcement agencies where required by law

We only share information that is reasonably necessary for these third parties to perform their services or where we otherwise have a lawful basis for doing so.

8. International Transfers

Some of the third-party service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we take appropriate steps to ensure that the transfer complies with applicable UK data protection laws.

This may include relying on UK adequacy regulations or appropriate contractual safeguards designed to protect your personal information.

9. How Long We Keep Your Personal Information

We retain your personal information only for as long as reasonably necessary for the purposes for which it was collected.

We may also retain certain information where necessary to comply with legal, tax, accounting, regulatory or reporting requirements, or to establish, exercise or defend legal claims.

Different types of personal information may therefore be retained for different periods.

When personal information is no longer required, we will delete or anonymise it where appropriate.

10. How We Protect Your Personal Information

We take reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Your Privacy Rights

Under UK data protection law, you may have certain rights regarding your personal information, depending on the circumstances.

These may include the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of the processing of your information
Object to certain processing
Request the transfer of your information in certain circumstances
Withdraw your consent at any time where we rely on consent

If you wish to exercise any of these rights, please contact us at Info@maneosophy.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are concerned about how we have handled your personal information.

12. Third-Party Websites

Our Site may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal and regulatory requirements.

When we make changes, we will publish the updated Privacy Policy on our Site and update the “Last updated” date at the top of this page.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights or have concerns about how we handle your personal information, please contact us:

Maneosophy Limited
Email: Info@maneosophy.com
Website: maneosophy.com

Registered Office:
Office 1, Izabella House
24–26 Regent Place
Birmingham
B1 3NJ
United Kingdom

Maneosophy Limited is the data controller responsible for the personal information covered by this Privacy Policy.