RETURNS POLICY

At Maneosophy, we want you to be completely satisfied with your purchase. We understand that grooming products are personal, and while we’re confident you’ll love our products, we appreciate that they may not be right for everyone.

That’s why we offer a 30-day returns policy on all orders.

30-Day Returns

You have 30 days from the date your order is delivered to request a return.

If you’ve opened and tried your product but decide it’s not for you, you can still return it, provided there is a reasonable amount of product remaining and it is returned in its original packaging.

How to Return an Item

To request a return:

Contact our Customer Care team via our Contact Us page, quoting your order number.
We’ll provide instructions on how and where to return your item.
Please retain proof of postage and any tracking information until your return has been processed.

Please note that returns sent without first contacting us may not be accepted.

Return Conditions

To be eligible for a refund, returned items should:

Be returned within 30 days of delivery.
Include the original packaging.
Contain any remaining product where applicable.
Be securely packaged to prevent damage during transit.

Return Shipping

Unless an item is faulty or incorrect, customers are responsible for the cost of returning their order.

For UK returns, a £5 handling fee will be deducted from your refund to cover the original delivery and return processing costs.

Damaged or Incorrect Orders

Please inspect your order upon arrival.

If your order arrives damaged, defective, or you’ve received the wrong item, contact us as soon as possible with your order number and photographs of the issue. We’ll resolve the problem promptly by arranging a replacement or issuing a full refund at no cost to you.

Refunds

Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved.

Approved refunds are issued to your original payment method within 10 business days. Depending on your bank or card provider, it may take a little longer for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please get in touch and we’ll be happy to help.

Exchanges

We do not currently offer direct exchanges.

If you’d like a different product, simply return your original order for a refund and place a new order through our website.

Exceptions

Gift cards are non-refundable and cannot be exchanged.

Fair Use

Our returns policy is designed to give every customer confidence when purchasing from Maneosophy.

While returns are always handled fairly, we reserve the right to refuse returns or limit future orders where we identify repeated or excessive return activity.